Cycling Scotland aims to provide high-quality services at all times. Whether you think we’re doing well or feel we need to do better, we value your opinion and want to hear from you.
If you are unhappy with Cycling Scotland in any way please let us know. We welcome the opportunity to put matters right wherever we can, for you and for others who might use our services in future.
What to do
First, speak to the staff providing the service you wish to comment on. Most problems can be dealt with quickly by the people closest to the situation.
If you are unhappy with the response or feel unable to approach staff directly then email info@cycling.scot, including ‘Complaint’ in the subject line, or call 0141 229 5350 or write to:
Cycling Scotland
160 West George Street
Glasgow
G2 2HG
Whatever method you choose, the matter will be dealt with in the same way.
What happens next?
In the case of a complaint, we will respond to you within 3 working days informing you who is dealing with it and how long any investigation may take.
We aim to respond to complaints within 10 working days. However, some complaints take longer to investigate and when they do, we will contact you to advise you when you can expect a response from us.
All comments and complaints will be recorded by Cycling Scotland and used to help us improve our services.
What if I’m unhappy with the response?
If you have made a complaint and are unhappy with the response you receive, you can write to the Chief Executive, who will look at the situation and decide if further action is needed.
If you are still unhappy, you can write to the Chair of Cycling Scotland, who will look at the situation again and decide if any further action is needed.
You can contact the Chief Executive and Chair at the details above. Emails should be include in the subject line FAO the CEO / the Chair as appropriate.
Scottish Charity Regulator
If you have a concern about the way a Scottish charity is being run, you can submit a concern to OSCR. Further details on how OSCR deals with concerns and inquiries.
Child protection
If you have a child protection or other safeguarding concern, please report it to the Designated Child Protection Officer, Nina Saunders, at the above details.